Marriott Bonvoy Reconciliation for Hotels
Terrace AI helps hotel accounting teams reconcile Marriott Bonvoy point redemption stays and reimbursement records against PMS data, brand statements, and accounting postings.
- less time on Bonvoy folios
- 70%less time on Bonvoy folios
- faster award stay close
- 3xfaster award stay close
- fewer reimbursement misses
- 45%fewer reimbursement misses
Loyalty award stays and Bonvoy reimbursements, reconciled cleanly.
Terrace ingests Marriott Bonvoy reimbursement statements, matches every award stay to the PMS folio, validates points-to-cash conversion and reimbursement amounts, and surfaces any gap before it lands in the GL.
- Award stay matching against PMS folio records
- Points-to-cash reimbursement validation per stay
- Exception queue prioritized by recovery value
What is Marriott Bonvoy reconciliation?
Marriott Bonvoy reconciliation is the process of matching Bonvoy point redemption stays and reimbursement statements against your PMS records and accounting postings. For Marriott-affiliated properties, accounting teams need to confirm that every redemption stay in the Bonvoy statement matches a PMS record, that reimbursement amounts are correct, and that amounts received from Marriott are properly posted in the accounting system.
- Every Bonvoy redemption stay matched to PMS record
- Reimbursement amount verified against expected rate
- Stay dates and room nights confirmed
- Missing reimbursements identified and flagged
- Duplicate records caught before accounting posting
- GL postings verified against actual amounts received
Why Marriott Bonvoy reimbursement reconciliation is painful
Bonvoy statement reference numbers don't map directly to PMS confirmation numbers
Marriott uses its own redemption reference identifiers that do not correspond to PMS confirmation numbers, requiring manual lookup for each statement line.
Reimbursement amounts differ due to program adjustments
Bonvoy reimbursement rates can reflect program adjustments, stay modifications, or rate changes that cause the actual reimbursement to differ from the hotel's expected amount.
Stay date and room night discrepancies require cross-system investigation
When the Bonvoy statement dates or night counts differ from PMS records, resolving the discrepancy requires cross-referencing both systems, which adds manual work to each exception.
Missing reimbursements must be identified and followed up
Reimbursements that do not arrive for a given period are not automatically flagged. The hotel must identify the gap and follow up with Marriott to recover the funds.
Duplicate reimbursement records can cause accounting errors
If Marriott issues a reimbursement twice for the same stay, the duplicate must be caught before accounting postings are made or the overpayment will be recorded incorrectly.
Accounting postings must be verified against actual receipts
The GL must reflect actual amounts received from Marriott, not expected amounts. This requires a final reconciliation pass against accounting records after each statement period.
What data needs to be matched for Bonvoy reconciliation?
- Redemption reference
- Stay dates
- Reimbursement amount
- Confirmation number
- Stay dates
- Room nights
- Rate per night
- Property code
- Program tier
- Deposit date
- Amount
- Reference
- Prior period date
- Amount paid
- Stay reference
- Posted amount
- Account code
- Period
Common Marriott Bonvoy reconciliation exceptions
A Bonvoy statement entry cannot be matched to any reservation in the PMS by reference number, dates, or guest details.
The amount received from Marriott does not match the expected reimbursement based on the property's rate schedule and the stay details.
Stay dates or night counts in the Bonvoy statement differ from what the PMS recorded for the same reservation.
An expected reimbursement for a confirmed redemption stay does not appear in the Bonvoy statement for the period.
The same redemption stay appears twice in the statement or payment records, creating a risk of double-posting in the accounting system.
The GL posting for a Bonvoy reimbursement does not match the actual amount received from Marriott for that stay.
Manual Marriott Bonvoy reconciliation workflow
- 1
Download the Bonvoy reimbursement statement for the period.
- 2
Export PMS records for all Bonvoy redemption stays in the same period.
- 3
Match Bonvoy statement entries to PMS confirmation numbers.
- 4
Verify stay dates and room nights against PMS records.
- 5
Compare reimbursement amounts against expected reimbursement rates.
- 6
Identify any missing or delayed reimbursements.
- 7
Flag duplicate reimbursement records and prepare dispute documentation.
- 8
Confirm accounting postings reflect actual amounts received from Marriott.
Automated Marriott Bonvoy reconciliation with Terrace AI
Terrace AI connects to your PMS and reads Bonvoy reimbursement data automatically, matching stays and surfacing exceptions in a prioritized review queue.
Statement matching
Automatic Bonvoy statement-to-PMS matching
Terrace matches Bonvoy reimbursement statement entries to PMS redemption records automatically across reference formats.
Amount check
Reimbursement amount verification
Each reimbursement is compared against the expected amount based on your property's Marriott rate schedule and stay details.
Stay comparison
Stay date and room night comparison
Stay dates and night counts are compared between the Bonvoy statement and PMS, with discrepancies surfaced automatically.
Missing payouts
Missing and delayed reimbursement detection
Terrace identifies expected reimbursements that do not appear in the Bonvoy statement for the period.
Duplicate check
Duplicate reimbursement flagging
Duplicate statement entries and payment records are identified before accounting postings are made.
Posting check
Accounting posting verification
GL postings for Bonvoy reimbursements are verified against actual amounts received from Marriott.
| Source record | PMS record | Issue detected | Terrace status |
|---|---|---|---|
| Bonvoy Reimb #MB-88210 — Stay Apr 1-3 | CONF-91120 — Apr 1-3 | Reimbursement $284 vs expected $320 | Needs review |
| Bonvoy Reimb #MB-76341 — Stay Mar 25-27 | CONF-84401 — Mar 25-27 | Reimbursement amount and dates match | Auto-matched |
| Bonvoy Reimb #MB-91004 — Stay Apr 8 | No match found | Redemption stay not in PMS | Missing PMS match |
| Bonvoy Reimb #MB-84112 — Stay Apr 10-13 | CONF-93200 — Apr 10-12 | Brand statement shows 3 nights; PMS shows 2 nights | Needs review |
| Bonvoy Reimb #MB-79881 — Stay Apr 4 | CONF-90041 — Apr 4 | Duplicate reimbursement for same stay | Dispute-ready |
Put hotel revenue on autopilot
From OTA statement to GL posting — faster cash, accurate books, and less manual reconciliation.
Frequently asked questions
Marriott Bonvoy reconciliation is the process of matching Bonvoy point redemption stay records and reimbursement statements against your PMS data and accounting postings to confirm every redemption stay is accounted for and reimbursement amounts are correct.