Privacy Policy

Introduction

Welcome to Terrace. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data and tell you about your privacy rights.

Information We Collect

Information You Provide to Us

We collect information that you provide directly to us, including:

Account Information: Name, email address, password, and company information when you create an account
Profile Information: Additional details you choose to provide in your user profile
Property Information: Hotel property details, integrations, and operational data
Payment Information: Billing details and payment card information (processed securely through our payment providers)
Communications: Information when you contact us for support or communicate with our team

Information Collected Automatically

When you use Terrace, we automatically collect certain information:

Usage Data: Information about how you interact with our platform, features used, and time spent
Device Information: IP address, browser type, operating system, and device identifiers
Log Data: Server logs, error reports, and system activity
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your experience

How We Use Your Information

We use the information we collect to:

Provide and Maintain Services: Operate, maintain, and improve our AI-powered hotel operations platform
Process Transactions: Handle billing, payments, and reconciliation services
Communications: Send you updates, security alerts, and support messages
Analytics and Improvements: Analyze usage patterns to enhance our services and develop new features
Security: Detect, prevent, and address technical issues, fraud, and security threats
Legal Compliance: Comply with legal obligations and protect our rights
Customer Support: Respond to your requests and provide technical assistance

Data Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf:

Cloud hosting providers (AWS, Google Cloud)
Payment processors (Stripe)
Analytics services
Customer support tools
Email service providers

Business Transfers

If Terrace is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or to:

Comply with legal obligations
Protect the rights and safety of Terrace, our users, or others
Prevent fraud or security issues
Respond to legal requests

With Your Consent

We may share your information with your explicit consent or at your direction.

Data Retention

We retain your personal data for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes
Enforce our agreements

When you delete your account, we will delete or anonymize your personal data, except where we need to retain it for legal or operational purposes.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

Request access to your personal data
Receive a copy of your data in a portable format

Correction and Deletion

Correct inaccurate or incomplete information
Request deletion of your personal data

Objection and Restriction

Object to processing of your personal data
Request restriction of processing

Withdraw Consent

Withdraw consent for data processing where we rely on consent

To exercise these rights, contact us at privacy@terrace.com.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data:

Encryption of data in transit and at rest
Regular security assessments and audits
Access controls and authentication
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

Children's Privacy

Terrace is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a prominent notice in our platform

Your continued use of Terrace after changes constitutes acceptance of the updated policy.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to deletion
Right to non-discrimination

European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Rights related to automated decision-making

Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Email: privacy@terrace.com Address: [Your Company Address] Data Protection Officer: dpo@terrace.com

Cookies Policy

What Are Cookies

Cookies are small text files stored on your device when you visit our platform. We use cookies to:

Remember your preferences and settings
Understand how you use our services
Improve your user experience
Provide personalized content

Types of Cookies We Use

Essential Cookies: Necessary for the platform to function
Performance Cookies: Help us understand platform usage
Functional Cookies: Remember your preferences
Analytics Cookies: Collect information about platform usage

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

Effective Date: January 12, 2026

This privacy policy is provided in accordance with applicable privacy laws and regulations.